Q:  "How do I know when the shock absorbers on my washer extractor need to be replaced?"

 A:  "I'm glad you asked!  Immediately after an extract with moderate movement, the base of the shock should be warm. If you have a cold shock it is no longer functioning properly."

If your shocks are cold, click here!

Technical Service

Technical Service Resources

Our goal is to always keep you running. RW Martin SignatureSERVICE® provides the most comprehensive technical service available in the commercial laundry industry. Our technicians are highly trained to service and repair nearly all industry brands.

Our goal is to always keep you running. If phone support can help isolate and solve the problem, we’re glad to help. Our SignatureSERVICE Help Line is available everyday from 7am to 6pm. Off hours support is available through our Martin Members Program.

Our SignatureSERVICE technicians solve problems regardless of the equipment manufacturer. Our technicians will work with our industry partners to ensure that at the end of the day, we always keep you running.

SignatureSERVICE Scheduled Maintenance Program (PDF)

There is no good time for downtime. Choose the right plan to keep your machinery up and running for maximum productivity. Contact your account manager today to learn more about our on-site support services.

Welcome to SignatureSERVICE, the expert way to repair your equipment by experts in the textile industry. Our tech help line is available every day, 8:00 a.m. to 6:00 p.m. (EST for your convenience).

R.W. Martin service personnel are highly trained in maintenance, tuning and repair of nearly all major laudry industry brands.

SignatureSERVICE is an economical resource. Our field service can help your business run smoothly with little or no downtime, when you combine our Signature Service with our Parts Plus® program, you can be assured that your machinery will be up and running in no time.

From regular maintenance to emergency service, R.W. Martin's SignatureSERVICE means, "Service. Done. Right."

For more information, please contact: SignatureSERVICE

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