The Support You Need
R.W. Martin takes pride in ensuring that our customers receive exceptional service and support. Our customers will benefit from more than four decades of experience designing, building, maintaining and servicing commercial laundry and water processing equipment.
R.W. Martin has designed hundreds of successful laundry operations. From healthcare to hospitality to industrial plants, we have the expertise to develop a highly efficient layout utilizing any manufacturers equipment that will produce years of efficient and profitable production.
RWM Technical Service Resources
Our goal is to always keep you running. RW Martin Service provides the most comprehensive technical service available in the commercial laundry industry. Our technicians are highly trained to service and repair nearly all industry brands.
Our goal is to always keep you running. If phone support can help isolate and solve the problem, we’re glad to help. Our Service Help Line is available every day from 7am to 6pm EST. Off hours support is available via email request at rwmservicerequest.com. In an effort to improve service, our technicians are able to receive videos via a service drop folder that enables them to fully understand the issuing that is occurring to better assist in troubleshooting the problem.
Our Service technicians solve problems regardless of the equipment manufacturer. Our technicians will work with our industry partners to ensure that at the end of the day, we always keep you running.
RWM Preventative Maintenance and Service Contracts
R.W. Martin’s Scheduled Maintenance Program will provide you first class professional service for your laundry machinery, to increase equipment up-time and create the lowest possible cost of ownership.
Here’s what you can expect:
- Regular inspection & maintenance visits by technicians who are highly skilled and experienced in all disciplines.
- Preventative Maintenance performed on each machine as directed by the manufacturer guidelines
- Emergency response service and after-hours support.
- Competitively priced parts & supplies.
- Extensive parts inventory available from our warehouse.
- Service reports and recommendations with each visit.
- Preferred customer status for telephone support and scheduling.
- Labor discount on our regular service rates.
- Contracts are paid in advance, eases your budgeting process and you know your costs upfront.
- Guaranteed pricing for the length of the contract.
Equipment Installation Services
R.W. Martin offers complete equipment and facility installation services. Our scope of skills range from single machine installations to complete plant install and startup services. Our team has the capabilities to provide full equipment specifications, plant utility requirements, installation plans and complete project management services. Our full line of capabilities can be tailored to suit your specific installation requirements. Contact an Installation Specialist today at R.W. Martin.