The Support You Need

For service and technical support, email us at [email protected]

R.W. Martin takes pride in ensuring that our customers receive exceptional service and support. Our customers will benefit from more than four decades of experience designing, building, maintaining and servicing commercial laundry and water processing equipment.

  • Complete Plant Design and Layout Services
  • Machine Service and Tuning
  • Equipment Evaluation
  • Plant Installation Services
  • Project Management Services
  • On-Site Equipment Reconditioning
  • Water Systems Analysis and Upgrades
  • Employee and Maintenance Training Programs
  • Lock-Out, Tag-Out Procedures
  • Plant Decommissioning

Design Services

R.W. Martin has designed hundreds of successful laundry operations. From healthcare to hospitality to industrial plants, we have the expertise to develop a highly efficient layout utilizing any manufacturers equipment that will produce years of efficient and profitable production.

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Diagram of laundry equipment services
Laundry equipment services help line

RWM Technical Service Resources

Our goal is to always keep you running. RW Martin Service provides the most comprehensive technical service available in the commercial laundry industry. Our technicians are highly trained to service and repair nearly all industry brands.

Our goal is to always keep you running. If phone support can help isolate and solve the problem, we’re glad to help. Our Service Help Line is available every day from 7am to 6pm EST. Off hours support is available via email request at rwmservicerequest.com. In an effort to improve service, our technicians are able to receive videos via a service drop folder that enables them to fully understand the issuing that is occurring to better assist in troubleshooting the problem.

Our Service technicians solve problems regardless of the equipment manufacturer. Our technicians will work with our industry partners to ensure that at the end of the day, we always keep you running.

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RWM Preventative Maintenance and Service Contracts

R.W. Martin’s Scheduled Maintenance Program will provide you first class professional service for your laundry machinery, to increase equipment up-time and create the lowest possible cost of ownership.

Here’s what you can expect:

  1. Regular inspection & maintenance visits by technicians who are highly skilled and experienced in all disciplines.
  2. Preventative Maintenance performed on each machine as directed by the manufacturer guidelines
  3. Emergency response service and after-hours support.
  4. Competitively priced parts & supplies.
  5. Extensive parts inventory available from our warehouse.
  6. Service reports and recommendations with each visit.
  7. Preferred customer status for telephone support and scheduling.
  8. Labor discount on our regular service rates.
  9. Contracts are paid in advance, eases your budgeting process and you know your costs upfront.
  10. Guaranteed pricing for the length of the contract.
Sign up for Maintenance Program

Equipment Installation Services

R.W. Martin offers complete equipment and facility installation services. Our scope of skills range from single machine installations to complete plant install and startup services. Our team has the capabilities to provide full equipment specifications, plant utility requirements, installation plans and complete project management services. Our full line of capabilities can be tailored to suit your specific installation requirements. Contact an Installation Specialist today at R.W. Martin.

Request Installation Services

Plant Decommissioning Services

If you need to return your facility to its “starting state” in order to sell, lease, or repurpose it, our team of experts can help.

We’ll disconnect and remove your equipment and then take out any remaining ductwork or rails. After that, we’ll repair any penetrations in the floors, walls, or roof.

Our objective is to return your building to you ready for its next use, while making sure the process happens as smoothly as possible.

Learn More about Plant Decommissioning
Image of an empty plant